Op 23-03-2014 schreef KS:
Mrs.On 23 March 2014, my husband and two kids ate at Xity Grand Cafe in Roermond located right next to the Foroxity movie theater and McArthur Glen outlet mall. Our entire experience was terrible. We sat at a table where other customers had just left and the waitress took our order before even wiping down the table, which was dirty. I had to ask her to do it. After we ordered, it took 40 minutes to get our food and it wasn't even that busy. Nobody came to our table to apologize for the long wait or offer anything in return. In fact it seemed they were avoiding us because they could tell we were getting impatient. Only after we called a waitress over to our table to ask what was taking so long did they offer us free drinks. Then when the food came, it wasn't exactly what we ordered and the quality was poor: bad quality hamburger (no real ground beef as advertised on the menu, for 12 euros I'd expect real meat), undercooked bacon, no onions on the hamburger as advertised on the menu, got white bread with soup when we ordered brown bread, tiny uninspired salad with mostly iceberg lettuce and thin slices of watermelon (?), the kids' "tostis" (grilled cheese sandwiches) were made with huge thick slices of bread they could barely bite into, it had very little cheese, and we had to ask for ketchup twice because they only provided one tiny portion for two tosti's made of mostly bread. Finally when we left, we received wrapped mints with the bill, but some of the wrappers were already opened and empty! This is apparently a new "Grand Cafe" but they have a lot to learn about quality and service! I don't recommend this place at all.